Legal

Privacy Policy

Effective Date: May 1, 2026

KreatorHQ (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

Account Information

  • Email address
  • Profile details

Platform Data

  • Creator profile inputs
  • Saved opportunities, leads, and interactions
  • Platform activity and usage behavior

Instagram Data (if connected)

  • Public profile information (username, profile picture, follower count)
  • Media and engagement insights (reach, impressions, engagement metrics)
  • Account analytics provided through Meta APIs (if permitted)
  • Messaging access (only if explicitly authorized by the user)

We only access and use Instagram data necessary to provide KreatorHQ features, including creator analytics, opportunity matching, and outreach tools.

KreatorHQ does not store your Instagram password or login credentials.

Usage Data

  • Device and browser information
  • Pages visited and features used

2. How We Use Your Information

We use your data to:

  • Provide and improve the platform
  • Match creators with business opportunities
  • Generate insights and fit scores
  • Communicate with you

We only use your data for the purposes described in this policy and in compliance with applicable platform policies, including Meta’s Platform Terms.

3. Legal Basis for Processing

We process your information based on:

  • Your consent (e.g., connecting your Instagram account)
  • Performance of a contract (providing the service)
  • Legitimate interests (improving and securing the platform)

By using KreatorHQ, you acknowledge and agree to this processing.

4. Instagram (Meta) Integration

When you connect your Instagram account, you authorize KreatorHQ to access permitted data through Meta APIs in accordance with Meta’s Platform Terms.

This data is used solely to:

  • Provide creator analytics and performance insights
  • Match creators with relevant business opportunities
  • Enable outreach and communication tools (if authorized)

We do not sell, rent, or misuse Instagram data, and we do not use it for any purposes outside of the features provided within KreatorHQ.

You may revoke access at any time via your Meta account settings: Manage connected apps .

5. Sharing of Information

We do not sell, rent, or trade your personal data to third parties.

We may share limited data with trusted service providers solely to operate the platform, including:

  • Hosting and database infrastructure (e.g., Supabase)
  • Payment processing (Stripe)
  • Email delivery services
  • Analytics tools used to improve platform performance
  • Legal authorities when required by law

6. Data Storage & Security

Your data is stored using secure third-party infrastructure. We implement reasonable safeguards but cannot guarantee absolute security.

7. International Data Transfers

By using KreatorHQ, you consent to your data being processed in jurisdictions where our service providers operate.

8. Data Retention

We retain your data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain security.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion
  • Withdraw consent where applicable

10. Data Deletion

You may request deletion of your account and associated data at any time.

For full instructions, please visit: https://www.kreatorhq.io/data-deletion

Once your request is submitted, your data will be deleted in accordance with our data retention policies.

11. Cookies

We use cookies and similar technologies to maintain sessions, improve functionality, and enhance user experience.

12. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of KreatorHQ constitutes acceptance of the updated policy.

13. Contact

For privacy-related questions or requests: support@kreatorhq.io