KreatorHQ is operated by Otas Digital LLC, a Hawaii limited liability company (“KreatorHQ,” “we,” “our,” or “us”). This Billing & Refund Policy explains how subscriptions, payments, cancellations, and refunds work on KreatorHQ. It forms part of our Terms of Service.
1. Plans
KreatorHQ offers a Free plan and a paid Creator plan.
- The Free plan costs nothing and does not require a payment card.
- The Creator plan is a paid subscription that unlocks additional features and higher limits.
Current prices and the features included in each plan are listed on our Plans page and are shown to you before you confirm a purchase.
2. Billing Terms
- The Creator plan is billed monthly, in advance, starting on the day you subscribe.
- Payments are processed by our payment provider, Stripe. We do not store your full card details.
- Prices are shown in US dollars. Applicable taxes may be added where required by law.
- Stripe sends a receipt to your email address for each payment.
3. Automatic Renewal
Your Creator subscription renews automatically each month, and your payment method is charged the then-current price on each renewal date, until you cancel.
By subscribing, you authorize us to charge your payment method on a recurring monthly basis until you cancel.
4. How to Cancel
You may cancel your subscription at any time, online, without contacting us.
- Log into your KreatorHQ account.
- Go to Billing.
- Select Downgrade to Free.
You can also cancel by emailing support@kreatorhq.io from the email address on your account.
When you cancel:
- No further charges will be made.
- You keep access to Creator features until the end of the billing period you have already paid for.
- Your account then moves to the Free plan.
Requesting deletion of your account also stops your subscription from renewing.
5. Moving to the Free Plan
When your account moves to the Free plan, whether by cancellation or a failed payment, features and limits that are only available on the Creator plan stop being available. Your account and data are not deleted. You can subscribe again at any time.
6. Refund Policy
All payments are non-refundable, except where a refund is required by applicable law.
We do not provide refunds or credits for:
- Unused time within a billing period.
- Partial subscription periods.
- Renewal charges where the subscription was not canceled before the renewal date.
If you believe you were charged in error, contact support@kreatorhq.io and we will review it.
Nothing in this policy limits any rights you may have under applicable consumer protection law.
7. Failed Payments
If a payment fails, we or our payment provider may:
- Retry the payment.
- Ask you to update your payment method.
- Move your account to the Free plan if payment is not completed.
8. Changes to Pricing
We may change our prices or plans. If we change the price of your subscription, we will notify you by email before the change takes effect, and the new price will apply from your next renewal after that notice. If you do not agree to the new price, you can cancel before your next renewal.
9. Disputes & Chargebacks
If you have a billing issue, please contact support@kreatorhq.io first. Most issues can be resolved quickly by email.
If a chargeback is filed for a charge that was valid under this policy, we may suspend access to paid features while the dispute is resolved.
10. Contact
For billing questions or support: support@kreatorhq.io
Otas Digital LLC
Hawaii, United States